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2022-09-16
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Frequently Asked Questions

ProThemesWP is a website that offers a wide range of premium products (software) that are essential for website development, including WordPress themes and plugins, at a lower cost than the developers. 

  • All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).
  • This means that once we have purchased the item we are free to redistribute it if we choose to do so.
  • Your purchase to our site goes towards maintaining and buying new product to 3rd party theme and plugin authors.
  • This form of crowd funding helps keep prices low and we can then pass this benefit on to you.
  • Our products don’t include premium support. Thats why we can offer up to 95% discounts on must-have commercial WordPress plugins.
  • Lower price.
  • Original files without malware, viruses, or advertising.
  • All products work on an unlimited number of websites (domains) (unlimited license).
  • All products are available by direct links.
  • We regularly update products and constantly add new products.

To make purchases on our website, you must register on this page My Account. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems.

We support payment via PayPal and Credit Card, for other payment method please contact us

You can find all necessary information on your account page: Dashboard – ProthemesWP

No, sorry, we’re going to have to be a little strict on this one. The nature of digital media means that once you have downloaded a plugin or theme, there’s really no way to ‘return’ it. Therefore, all payments at ProThemesWP are non-refundable. However, a refund is issued if the product you downloaded from the website is completely unusable.

You can download free updates for purchased products within one year from the date of purchase. After this period, the access will be closed.

Yes, you can purchase lifetime free updates for any of our products, but at a higher price. Please contact us for further details on how to place your order.

“No, it’s already discounted. We can also provide you with a personalized offer if you write a review for the product you purchased on our website.”

All the products are available under GNU General Public License. Before using any product purchased on the website, please carefully read the Terms and Conditions on this page: Terms & Conditions – ProthemesWP

Basically, no. But we provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin, then you will need to either purchase the product directly from the author (a link is provided on the product page), or you will need to hire a freelancer to take a look for you. Alternatively, you could ask us for paid help.
Ignore it. Developers include these options so that the plugin or theme can update automatically, or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box. We recommend updating your themes and plugins manually when updates become available on our site.
We cannot and will not provide, lease, release, or resell license keys. All the products offered on this website are licensed under the GNU GPL License. You do not need any license keys to use them in as many of your projects as you need. These plugins and themes only require license keys to receive automatic updates or support from their authors.

First install and activate this plugin – Easy Theme and Plugin Upgrades,
then follow the below steps:

  • Download the latest zip file for your plugin.
  • Log into your WordPress site.
  • Go to Plugins > Add New.
  • Click the “Upload Plugin” button at the top of the page.
  • Select the zip file with the new plugin version to install.
  • Click the “Install Now” button.

First install and activate this plugin – Easy Theme and Plugin Upgrades,
then follow the below steps:

  • Download the latest zip file for your theme.
  • Log into your WordPress site.
  • Go to Appearance > Themes.
  • Click the “Add New” button at the top of the page.
  • Click the “Upload Theme” button at the top of the page.
  • Select the zip file with the new theme version to install.
  • Click the “Install Now” button.
The most simple and correct way to update the product is to replace the files of the old version with the new version files. All product settings are saved as they are stored in the website’s database. The second way is to delete the old version and then download and activate the new version. In this case, the product settings may not be preserved as some products have a function to clear settings from the website’s database when they are removed. It is worth noting an important detail: sometimes, developers release a fundamentally new product update that involves changing the file structure and the way settings are stored in the database. In this case, the developer provides instructions on how to switch to the new version and update it correctly.

Please ignore these warnings. Developers request to register from you to be automatically updated the plugins and themes. These warnings do not prevent the plugins and themes from running.

You can use these plugins in order to close that warning;

WP Hide Plugin Updates and Warnings

Disable Admin Notices Individually

As I mentioned before, please ignore these warnings. Your plugins and themes are “PREMIUM” version.

We provide open-source software. You can check for yourself any product downloaded from our website and ensure that our files are directly obtained from developers, and do not contain malicious code, viruses, or ads. To check for malicious code, you can use plugins such as Exploit Scanner, Wordfence, Acunetix WP Security, Sucuri Security, Antivirus, services like VirusTotal or the scanner Aibolit.
A common issue that may occur with users who are new to installing WordPress themes is the appearance of an error message that says “Broken theme and/or stylesheets missing” when trying to upload or activate the theme. This happens because ThemeForest’s theme download package includes additional files to the theme, such as documentation and license information. Make sure that you only upload the actual theme files to your WordPress website and not the entire package. You can do this by extracting the contents of the package and locating the folder that contains the theme files. Once you have the correct files, you can zip them and upload the zip file to your WordPress website’s themes section. By following these steps, you can avoid the “Broken theme and/or stylesheets missing” error message and correctly install your WordPress theme.

Please carefully read the description and features of the product from the original website before purchasing it. We do not give any guarantees that the product you purchased will function the way you want.

We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact directly the developer.

THE PACKAGE COULD NOT BE INSTALLED. THE THEME IS MISSING THE STYLE.CSS STYLESHEET.

A common issue that may occur with users who are new to installing WordPress themes is the appearance of an error message that says “Broken theme and/or stylesheets missing” when trying to upload or activate the theme. This happens because ThemeForest’s theme download package includes additional files to the theme, such as documentation and license information. Make sure that you only upload the actual theme files to your WordPress website and not the entire package. You can do this by extracting the contents of the package and locating the folder that contains the theme files. Once you have the correct files, you can zip them and upload the zip file to your WordPress website’s themes section. By following these steps, you can avoid the “Broken theme and/or stylesheets missing” error message and correctly install your WordPress theme.

If you haven’t found the answer, please contact us, online chat or feedback form. As a rule, we respond to inquiries within one business day.

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