Refund Policy – ProThemesWP
Please note that we put our customers first, and we will do everything we can to help you work out any issue. We’ll do our best to solve any problems with our products, services, or your needs in general.
We do encourage all customers to contact ProThemesWP support at support@prothemeswp.com for any assistance, clarification, feedback, issues, challenges, or help. We will work things out and make sure that you are 100% satisfied and happy with our service.
Refunds: Before a refund is granted, you’d have to allow us to try and help. Contact our support via chat, tech ticket, or at support@prothemeswp.com and please allow 24-72 hours for our Support Team to get back to you. We do our best to answer much faster to your requests.
The nature of digital media (software) that can be downloaded instantly makes it non-returnable. There is no “trial” or “grace period” after purchasing any product, which means all sales are final. Once you have purchased the software or service, there is no way to “return” it. As such, refunds cannot be provided.
We can process a refund if you haven’t downloaded the product, or if the product you downloaded from the website was completely unusable, damaged, non-functioning, or doesn’t do what it promises to.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have but also expect you to understand what you’re purchasing and why.
Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
To summarize and clarify: No returns/refunds will be offered for digital products except when the product you’ve purchased is:
– Completely non-functional
– Product main description was misleading or the product doesn’t perform the promised function.
– You didn’t download the product.
We do consider refunds on a case-by-case basis.
Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site during the first 14 days, only if you did not download the content and did not install it on the site and only if we did not start working on the request. Once a digital product has been downloaded and/or a purchased service has commenced, customers immediately lose their right of withdrawal.
We also reserve the right to refuse a refund in the following situations:
– You have changed your mind about an item/subscription.
– You bought an item by mistake, and the product(s) was sent/already downloaded by you.
– The product was bought by your employee or associate through your PayPal account, which he/she had legal access to.
– You cannot install the downloaded product (we’ll help you do that).
– The product is incompatible with your WordPress, plugins or web server settings.
– The product does not function as you wanted it to.
– The product displays a message about the need to enter a license key or activation (but has full functionality).
– You broke your website when installing the product.
– You refused to provide our support staff access to your website to investigate the product that you are having an issue with.
Please also note that:
– You may cancel your subscription at any time. However, there are no refunds for cancellation.
Regardless of the above, we put our customers first and will work to help you with any issue, with our products, services, or your WordPress needs in general. We do encourage all customers to contact ProThemesWP support via support@isualsensei.com for any assistance, clarification, feedback, issues, challenges, or help. We will work things out and make sure that you are 100% satisfied and happy with our service.